Frequently Asked Questions
Everything you need to know about your PEDRO shopping experience.
How can I track the status of my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings and certain accessories may be excluded.
Do you offer international shipping?
Yes, PEDRO ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I determine the correct size for shoes and belts?
Each product page features a detailed 'Size Guide' link. We recommend measuring your foot length or waist circumference and comparing it against our international conversion charts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various region-specific digital wallets to ensure a secure checkout.
Are PEDRO products covered by a warranty?
We take pride in our craftsmanship. All products are covered by a 6-month limited warranty against manufacturing defects from the date of purchase.